Privacy Policy

This Privacy Policy (“Policy”) explains how Unleash Ideas and its affiliated entities (“we,” “our,” or “us”) collect, use, share, and protect personal information when providing our applications and platforms, including Lanka AI Chat, Lanka Chat GPT, Cubix Analytics, It2, Kenobi AI, Cactus Portal, Cactus AI Hub, and any associated products or services (collectively, the “Services”).

By using our Services, you agree to this Policy.

1. Who We Are and Our Role

Unleash Ideas may act as:

• A data controller when determining the purpose and means of processing (e.g., when you use our own apps like Lanka AI Chat).
• A data processor when processing data on behalf of enterprise or B2B customers using Cubix Analytics, It2, or other licensed solutions.

When acting as a processor, we process personal data strictly in accordance with our customers’ instructions and contractual agreements.

2. Information We Collect

a. Information You Provide

• Account details: name, email, and login credentials via Google, Facebook, or Apple Sign-In.
• Usage data: chat prompts, conversation content, uploaded inputs, feedback, and support requests.
• Business contact data: job title, company name, and work email when you register for enterprise services or demos.

b. Automatically Collected Information

• Device information (device ID, OS, app version, IP address, browser type, language).
• Usage analytics, crash logs, and performance data collected through cookies or SDKs.

3. How We Use Information

• Authenticate and maintain your account
• Provide, personalize, and improve our Services
• Train and enhance AI models using anonymized or pseudonymized data
• Analyze system performance and security
• Communicate updates, product changes, and marketing (with consent)
• Comply with legal obligations

We never sell your data or disclose identifiable content from conversations.

4. AI Model Training and Data Use

Some conversation data may be used to improve AI model performance and ensure safety, fairness, and quality. Before being used for this purpose:

• Identifiers and personal information are removed;
• Data is aggregated or pseudonymized;
• Access is restricted to authorized personnel and systems.

Opt-Out:

You may opt-out of having your data used for model training by contacting support@unleashideas.com with the subject line “Opt-Out of AI Model Training.”

For enterprise clients, data submitted through their environments is not used for AI model training unless expressly permitted in a written agreement.

5. Legal Bases for Processing (GDPR)

• Contractual necessity: to deliver Services you request;
• Legitimate interests: to secure, improve, and develop our products;
• Consent: for optional cookies, analytics, or marketing;
• Legal obligations: to comply with data protection, accounting, or regulatory requirements.

6. Data Sharing and Disclosure

• Service providers and sub-processors supporting hosting, data storage, authentication, analytics, or AI operations (e.g., Google Cloud, AWS, OpenAI).
• Affiliated companies within Unleash Ideas Group for internal operations consistent with this Policy.
• Authorities or legal entities where required by law or to prevent misuse or harm.
• Successors or acquirers in the event of a merger or restructuring.

7. International Data Transfers

We operate in Sri Lanka and the United States and may transfer data globally. Where data is transferred outside your jurisdiction, we use safeguards such as Standard Contractual Clauses (SCCs) and vendor due diligence.

8. Data Retention

We retain personal data only for as long as necessary:

• For individual accounts: while active + up to 12 months for backups.
• For enterprise clients: as defined by contract.
• For model training: only until anonymization or aggregation is complete.

You can request deletion or anonymization anytime via support@unleashideas.com.

9. Cookies and Tracking Technologies

We use cookies and similar tools to maintain session security, collect analytics, and support marketing (with consent). No advertising or cross-site tracking cookies are used on enterprise platforms.

10. Your Rights (GDPR / CCPA)

• Access, correct, delete, or export your data
• Restrict or object to processing (including AI training)
• Withdraw consent at any time
• Appoint an authorized agent (for CCPA)

11. Data Security

We implement administrative, technical, and organizational measures including:

• Encryption (SSL/TLS) and secure storage
• Access controls and monitoring
• Regular audits and staff confidentiality training
• Incident response aligned with ISO/IEC 27001 standards

12. Children’s Privacy

Our Services are for individuals aged 13 and older. We do not knowingly collect data from minors; if we learn we have, it will be deleted immediately.

13. Changes to this Policy

We may update this Policy periodically. Material changes will be notified via email or in-app notice. Continued use of our Services after updates constitutes acceptance.

14. Contact Us

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